Coming to a new doctor’s office can be scary and confusing. Get answers to frequently asked questions and feel at ease when you visit Utah Cardiology.
Below are some frequently asked questions. Click on a question below to view the answer. If you still have questions or can’t find an answer please feel free to contact us.
Where is your office located?
What insurances do you accept?
Utah Cardiology accepts most major insurance plans. Please review the list on the Insurance page. While every insurance plan may not be on the list, please call our billing office if you don’t see your insurance plan or if you have additional questions.
Will my doctor get a copy of my visit or test results?
When your visit or test is complete and the cardiologist dictates a report, a copy of the consultation or results will be sent to your doctor. To ensure that we send it to the correct physician, please inform the secretary or nurse which doctor you would like the results sent.
Is there any paperwork I need to fill out when I come for my appointment?
Most visits there is very little paperwork that needs to be completed. However, if this is your first visit to one of our offices, you may be required to complete some simple medical history forms to help us serve you better.
Contact and insurance information is taken by one of our secretaries and entered directly into your electronic medical record. During your first visit to our office you will receive a copy of the Utah Cardiology Privacy Practices.
Much of your medical history will be completed and entered into your electronic medical record in a private exam room by one of our friendly nurses. To help aid this process, please bring a list of all your medications and dosages and any other relative medical history.
What should I bring to my appointment?
If this is your initial visit it is important that you bring a list of your medications and their dosages, insurance cards and emergency contact information.
Utah Cardiology’s computer system is not connected to the hospital or other doctor’s clinics. If you have test results (lab, x-rays etc) or other relevant information please bring that information with you. This will help avoid delay in your care and your waiting time in our office will be reduced.
How can I pay or get a copy of my bill?
Please call our billing office at (801) 397-3000 for payment options or billing questions.
When will I get the results of my test?
When you visit our office the cardiologist may have you undergo additional testing. Many procedures and services are done in our office. Typically, the results of these tests are available within 24-48 hours. While we don’t have control over the testing which is done outside of our office, we will make every effort to communicate those results to you as soon as we receive them.
Many times your cardiologist will schedule a visit at a later date to review results after all testing has been completed.
Rest assured, if any test results require emergent care, you will be contacted immediately.
Which tests are done in your office?
Utah Cardiology is able to perform many procedures in the comfort of one of our offices. The procedures that require more invasive care and treatment are performed in a hospital setting.
Please visit the Services page to learn more about the procedures Utah Cardiology offers.
How much do I need to pay for my visit today?
Most insurance companies require that you pay a co-pay for each office visit. Every plan will vary in what this amount will be. Please refer to your benefits book, insurance card or contact your insurance company if you have any questions about your benefits.
Many times insurance companies require that you pay a higher co-pay when you see a specialist. Typically, this is more than the amount that you pay when you visit your family doctor or primary care physician. Please be aware that you will be required to pay the specialist co-pay when you see a provider at Utah Cardiology.
If you don’t have medical insurance you may be required to pay a portion of your bill when you check-in for your appointment. If you have any questions or would like to make payment arrangements, please contact our billing office at (801) 397-3000.
Patient Portal FAQ’s
What is NextGen Patient Portal?
The NextGen Patient Portal, sometimes called NextMD, is a secure patient website. It gives you a way to contact the Utah Cardiology staff about non-urgent requests through a secure website.
Is the NextGen Patient Portal the same as email?
No. This system uses a secure web portal (website) to send messages to your doctor and doctor’s support staff directly to our electronic health record system. This allows staff to view your request alongside your electronic chart.
How do I get access to NextGen Patient Portal?
You should contact our office and request an enrollment token. While it isn’t necessary to use an email address to enroll in the Patient Portal, your experience will be greatly enhanced if you provide our office with an email address or add it to your user profile after you have completed the enrollment process. The ability to self-enroll without contacting our office will be available soon.
I have lost my token or the website won’t accept it. What should I do?
Your privacy is important. If your token is not being accepted by the enrollment website, you may request a new token by contacting our office and completing our verification process. Once your identity has been verified, another token will be generated for you. Once you have completed the enrollment process and your token has been accepted you will not need the token anymore.
How quickly can I expect a response to my message?
Patients should allow at least 24-48 business hours to receive a response to their message or medication refill request. In most cases, you should receive a reply from a member of our staff within a few hours.
I see that I can request my “personal health record” on NextMD, but not my full medical record. How can I obtain that?
The “personal health record” is a summary of your health history (including allergies, prescriptions or chronic illnesses), your medical record includes doctors’ notes about each visit to Utah Cardiology. To receive a more detailed copy of your medical records please contact one of our offices.
If I update my demographic information on the Patient Portal, will my chart be updated in the office?
No. If you need to update your demographic information, please contact us at one of our offices.
I need help signing in. Who can I talk to at Utah Cardiology?
To receive assistance with the Patient Portal, please call (801) 776-0174 between the hours of 9:00 AM and 4:00 PM.